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What are the measurements of the pot?Standard round pots are approximately 5" in diameter and 4" tall. Pots with drainage holes are approximately 4" in diameter and 4" tall. Bubble pots are approximately 4" in diameter and 4" tall. Vases are approximately 8" tall.
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What is the pot made out of?Each pot and vase is made out of terracotta or clay and covered in acrylic paint. Pots are sealed entirely pre- and post- paint to ensure longer use. Intended for indoor use only. Not shatterproof or resistant against extreme heat.
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When will I receive my order?Please allow 14-20 day processing times, as all products are hand painted and made to order. You will receive an email once your order is ready. Processing times may vary depending on quantity of your order. You will be notified via email if your order will exceed 20 days. If you have selected shipping, estimated delivery is 2-10 business days and is subject to change due to postal service delays or variables outside of our control. Expediting an order is not an option, however, if you wish to inquire about receiving your order in less than the processing time allotted, please email me at plantheadpots@gmail.com. Expediting is not guaranteed and may be subject to additional costs. Feel free to inquire about what pots I may already have in stock, as those are available for pickup / shipping immediately. This may include leftover product from markets or events. :) Your patience is truly appreciated!
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Are you available for shipping in Canada & the US?Yes, US and Canada wide shipping is available. Shipping costs are calculated at checkout. Please see "Shipping Policy" for more details.
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Where is free pick-up available?Free pickup is available in Burlington, Ontario. Details on pickup time and location will be provided via e-mail once your order is ready.
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How are the orders packaged?In an effort to reduce plastic waste, all orders are packaged with eco-friendly, sustainable, recyclable, biodegradable, or re-usable materials. Materials used to package orders: Indestructo and shipping cardboard boxes Crinkle paper Honeycomb biodegradable wrapping paper Kraft wrapping paper Kraft paper tape If you have selected local pickup, your order will be packaged in an indestructo cardboard box and crinkle paper.
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Do you take custom orders?Yes, customs are available periodically. When customs are open, "Custom Design" will be available in Shop. Please read the description before placing an order. Stay updated with me on instagram to check if customs are available at the moment.
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Can I wash my pot?Soaking your pot is not recommended, especially with hot water, as it may compromise the sealer. To wipe any dirt, use a damp cloth, or run it under cool water.
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Can I eat and/or drink out of my pot?No, pots are not suitable to be used for consumption. The pots are not resistant against extreme heat and liquid. Consistent soaking and/or pouring hot liquid into or near the pot may result in melting of the sealers and/or acrylic paint.
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Will new designs be available in the future?Of course! stay connected and follow us on instagram for updates.
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Are you available for wholesale orders?Yes! Please contact me here to inquire.
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What is your return policy?All items are hand painted and made to order, therefore, final sale. No refunds or exchanges. Please contact me if you have any issues within 5 days of receiving your pot.
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